At Asentra Labs, we’re committed to delivering your products quickly, safely, and reliably. Below you'll find everything you need to know about our shipping process.
2. PROCESSING TIMES
Orders are processed within 1–2 business days. Orders placed on weekends or holidays will begin processing the next business day. Once processed, you’ll receive a confirmation email with tracking information.
3. SHIPPING TIMES & RATES
U.S. Shipping Standard Shipping (3–7 business days): Flat rate or free on orders over $70, Expedited Shipping (1–3 business days): Available at checkout for an additional fee International Shipping Currently, we do not offer international shipping. We hope to expand soon!
4. TRACKING YOUR ORDER
As soon as your order ships, you’ll receive an email with your tracking number. You can also track your order at any time using the tracking link provided.
5. LOST OR STOLEN PACKAGES
Asentra Labs is not responsible for lost or stolen packages once marked “Delivered” by the carrier. We recommend double-checking: Your front door, mailbox, porch, or building front desk Asking neighbors or household members Waiting 24 hours — sometimes carriers scan early If you still can’t locate your package, please email us at support@asentralabs.com. We'll do our best to assist you.
6. SHIPPING DELAYS
While we aim for prompt delivery, unexpected delays (weather, carrier issues, holidays, etc.) may occur. We appreciate your patience and understanding. If you have questions about your order or shipping, reach us at: Email: support@asentralabs.com
